SHIPPING, RETURNS & EXCHANGES
Shipping Information
Local Singapore Delivery
We offer free local shipping on orders over $75 SGD; otherwise, a $10 SGD delivery fee applies. Orders take around 3-5 business days to reach you (Monday - Friday, excluding major holidays). All orders are shipped from our Singapore office via ARAMEX, unless otherwise stated. (https://www.aramex.com/sg/en/track/shipments)
We offer express shipping at a fixed fee of 22 SGD, please contact [email protected] should you require such a service.
International Delivery
Maison 21G ships to a range of countries worldwide. Unfortunately, there are some countries where we cannot yet ship perfume products - enter your address at checkout to see whether we ship to your country.
Shipping charges are auto-generated by our system according to the location of your delivery address. International delivery usually takes 6-8 business days from the date of shipment. However, parcels may experience customs delays that are beyond our control.
All international airmail parcels will include a tracking number, which you can track on the DHL website. (https://www.dhl.com/en/express/tracking.shtml)
Returns & Exchanges
My purchased item is defective, damaged or wrong. What should I do?
We’re sorry that the item that you purchased is damaged, defective or wrong please let us look into how we can rectify this for you. Kindly contact our Customer Service Team at [email protected] with photographs of the damaged item(s), and we will provide a solution as soon as possible. Please do not send damaged items back to us without contacting us first.
Products may be exchanged or refunded within 7 days of the date of delivery.
Do you accept exchanges or returns? What should I do if I'm unsatisfied with my fragrance?
Scents are subjective and what might smell good to others might not smell good to you. However, we want every Maison 21G customer to be 100% satisfied.
For our Singapore customers, if your perfume doesn't meet your expectations simply exchange it in our boutiques. If brought to us within 7 days from the date of delivery, we are happy to exchange for a free full-sized perfume creation (30ml) of scents you enjoy for our Singapore customers. Orders must be returned in the original packaging. Scent exchanges are only available for online purchases. Perfume bought in our boutiques will not be applicable for exchange. Please contact [email protected] to book an appointment with our boutiques.
For our international customers, unfortunately we do not provide returns and exchanges unless your product is defective, damaged or wrong. However, do direct all your queries to [email protected] and the Customer Service Officer will see what can be done up to his/her discretion.
Maison 21G reserves the right to reject any exchange or return that does not comply with any of the above policies or for any other reason.
During a promotion/sale period, exchanges or refunds will not be applicable.
What are the costs of returning an item?
In the situation where we accept international returns on a case by case basis, the costs of the return depend on the shipping company and country that you ship it from. Please check with your local post office for the price.
- Maison 21G strongly recommends that every item be returned using registered mail. If the return is not shipped using registered mail, Maison 21G cannot be held liable for missing items.
- Please note that international return shipments are at the customer's own expense.
- Please do not return anything without first contacting us at [email protected]
Cancellations:
At Maison 21G, we aim to process your orders quickly to ensure prompt delivery. If you wish to cancel an order, please note the following:
Cancellation Period
- All cancellations must be requested within 24 hours of purchase.
- Requests must be officially submitted via email to [email protected].
Processing Time
- Orders placed after 2:00 PM (SGT) on Fridays will be processed on the next working day.
- Once an order has been processed, it may no longer be eligible for cancellation.