SHIPPING, RETURNS & EXCHANGES
Shipping Information
Local Singapore Delivery
We offer free shipping for every order. Orders are shipped on business days (Monday - Friday, excluding major holidays)
All orders are shipped from our Singapore office via Janio, unless otherwise stated. (https://tracker.janio.asia)
Self-collection at Duxton Boutique
You may self-collect your order from our Flagship Store, 77 Duxton Road, Singapore 089536. Monday to Sunday 12 pm - 8 pm.
Kindly note that our products are made to order, hence orders placed after 6 pm (SGT) will be processed the next business day. Orders placed over the weekend will be processed on the following Monday.
Once your item is ready for collection you will receive a Ready for Collection notification via email, sent to the email address you entered when you placed your order. You will then have 14 days to collect your order.
International Delivery
Maison 21G ships to a range of countries worldwide. Unfortunately, there are some countries where we cannot yet ship perfume products - enter your address at checkout to see whether we ship to your country.
Shipping charges are auto-generated by our system according to the location of your delivery address.
International delivery usually takes 6 to 8 business days from the date of shipment. However, parcels may experience customs delays that are beyond our control.
All international airmail parcels will include a tracking number, which you can track on the DHL website. (https://www.dhl.com/en/express/tracking.shtml)
Returns & Exchanges
My purchased item is damaged.
We’re sorry that the item that you purchased is damaged, please let us look into how we can rectify this for you. Kindly contact our customer service team at [email protected] with photographs of the damaged item(s), and we will provide a solution as soon as possible. Please do not send damaged items back to us without contacting us first.
Products may be exchanged within 7 days of the date of delivery.
How can I return an order? What should I do if I'm unsatisfied with my fragrance?
We want every Maison 21G customer to be 100% satisfied, so if your perfume doesn't meet your expectations, simply ship it back to us. If returned within 7 days from the date of delivery, we are happy to offer free returns of full-sized perfume creations (30ml) for our Singapore customers.
For our international customers, we are happy to offer product exchanges or refunds if the product is returned to us. Our return address is Maison 21G, 77 Duxton Road, Singapore, 089536.
Orders must be returned in the original packaging.
Please keep in mind that the items you wish to return need to be sent to us within 7 days of the date of delivery.
Mini solid perfumes (2ml), zamak solid perfumes (4ml) and roll-ons (5ml) are excluded from our exchange policy and we do not offer refunds or exchanges for those products.
Once we receive your returned items, we will issue you a refund or arrange for a replacement.
Can I exchange my perfume?
If you aren't satisfied with your scent creation, we would be happy to send you a replacement with a different combination. Reach out to our customer service team at [email protected] and share more details with us.
Products may be exchanged within 7 days of the date of delivery.
Scent exchanges are only available for online purchases. Perfume bought in our boutiques will not be applicable for exchange.
Maison 21G reserves the right to reject any exchange or return that does not comply with any of the above policies or for any other reason.
During a promotion/sale period, exchanges or refunds will not be applicable.
What are the costs of returning an item?
The costs of the return depend on the shipping company and country that you ship it from. Please check with your local post office for the price. Returns in Singapore are free of charge.
- Maison 21G strongly recommends that every item be returned using registered mail. If the return is not shipped using registered mail, Maison 21G cannot be held liable for missing items.
- Please note that international return shipments are at the customer's own expense.
I have opted for ‘Get now, pay later’ but have been charged already, even though I am still waiting for my product to arrive. Why is that?
We are very sorry that you have not received your order yet and we’re sure it will arrive soon. Please check the tracking number in your confirmation email for more details. The payment policy applies from the date of purchase.
When do I receive my refund?
We will refund your return as soon as possible, and at the latest within 14 days of receiving your return. We always refund your money to the method of payment (bank account, credit card, PayPal account, etc) that was used for the order.
SHIPPING, RETURNS & EXCHANGES
Shipping Information
Local Singapore Delivery
We offer free shipping for every order. Orders are shipped on business days (Monday - Friday, excluding major holidays)
All orders are shipped from our Singapore office via Janio, unless otherwise stated. (https://tracker.janio.asia)
Self-collection at Duxton Boutique
You may self-collect your order from our Flagship Store, 77 Duxton Road, Singapore 089536. Monday to Sunday 12 pm - 8 pm.
Kindly note that our products are made to order, hence orders placed after 6 pm (SGT) will be processed the next business day. Orders placed over the weekend will be processed on the following Monday.
Once your item is ready for collection you will receive a Ready for Collection notification via email, sent to the email address you entered when you placed your order. You will then have 14 days to collect your order.
International Delivery
Maison 21G ships to a range of countries worldwide. Unfortunately, there are some countries where we cannot yet ship perfume products - enter your address at checkout to see whether we ship to your country.
Shipping charges are auto-generated by our system according to the location of your delivery address.
International delivery usually takes 6 to 8 business days from the date of shipment. However, parcels may experience customs delays that are beyond our control.
All international airmail parcels will include a tracking number, which you can track on the DHL website. (https://www.dhl.com/en/express/tracking.shtml)
Returns & Exchanges
My purchased item is damaged.
We’re sorry that the item that you purchased is damaged, please let us look into how we can rectify this for you. Kindly contact our customer service team at [email protected] with photographs of the damaged item(s), and we will provide a solution as soon as possible. Please do not send damaged items back to us without contacting us first.
Products may be exchanged within 7 days of the date of delivery.
How can I return an order? What should I do if I'm unsatisfied with my fragrance?
We want every Maison 21G customer to be 100% satisfied, so if your perfume doesn't meet your expectations, simply ship it back to us. If returned within 7 days from the date of delivery, we are happy to offer free returns of full-sized perfume creations (30ml) for our Singapore customers.
For our international customers, we are happy to offer product exchanges or refunds if the product is returned to us. Our return address is Maison 21G, 77 Duxton Road, Singapore, 089536.
Orders must be returned in the original packaging.
Please keep in mind that the items you wish to return need to be sent to us within 7 days of the date of delivery.
Mini solid perfumes (2ml), zamak solid perfumes (4ml) and roll-ons (5ml) are excluded from our exchange policy and we do not offer refunds or exchanges for those products.
Once we receive your returned items, we will issue you a refund or arrange for a replacement.
Can I exchange my perfume?
If you aren't satisfied with your scent creation, we would be happy to send you a replacement with a different combination. Reach out to our customer service team at [email protected] and share more details with us.
Products may be exchanged within 7 days of the date of delivery.
Scent exchanges are only available for online purchases. Perfume bought in our boutiques will not be applicable for exchange.
Maison 21G reserves the right to reject any exchange or return that does not comply with any of the above policies or for any other reason.
During a promotion/sale period, exchanges or refunds will not be applicable.
What are the costs of returning an item?
The costs of the return depend on the shipping company and country that you ship it from. Please check with your local post office for the price. Returns in Singapore are free of charge.
- Maison 21G strongly recommends that every item be returned using registered mail. If the return is not shipped using registered mail, Maison 21G cannot be held liable for missing items.
- Please note that international return shipments are at the customer's own expense.
I have opted for ‘Get now, pay later’ but have been charged already, even though I am still waiting for my product to arrive. Why is that?
We are very sorry that you have not received your order yet and we’re sure it will arrive soon. Please check the tracking number in your confirmation email for more details. The payment policy applies from the date of purchase.
When do I receive my refund?
We will refund your return as soon as possible, and at the latest within 14 days of receiving your return. We always refund your money to the method of payment (bank account, credit card, PayPal account, etc) that was used for the order.