We’re sorry that the item that you purchased is damaged, please let us look into this for you.

Kindly fill out this form https://forms.gle/iQ8fNiq1h37DrnUj8 and send it to our Customer Service Team at [email protected] so we can provide you a solution as soon as possible.

Please do not send damaged items back to us without contacting us first.

Simply ship it back to us. In case of claim within 7 days from the date of delivery, we are happy to offer free returns for full-sized perfume creations (30ml) for our Singapore customers.

For our international customers, we are happy to offer product exchanges or refunds if the product is returned to us. Our return address is Maison 21G, 77 Duxton Road, Singapore, 089536.

Mini solid perfumes (2ml), Zamak solid perfumes (4ml) and roll-ons (5ml) are excluded from our exchange policy and we do not offer refunds or exchanges for those products.

Orders must be returned in the original packaging. Please keep in mind that the items you wish to return need to be sent to us within 7 days following the date of delivery.

Once we receive your returned items, we will issue you a refund or arrange for a replacement.

Please be advised that we do not cover any return costs for orders outside of Singapore.

Please include this form with any returns you'll be making: https://forms.gle/iQ8fNiq1h37DrnUj8.

If you don’t enjoy your scent creation, we are happy to send you a replacement with a different combination. Please fill out this form: https://forms.gle/iQ8fNiq1h37DrnUj8 and send it to our Customer Service Team at [email protected] for further assistance.

Scent exchanging is only available for online purchases. Perfume bought in- boutique will not be applicable for exchange.

Maison 21G reserves the right to reject any exchange or return that does not comply with any of the above policy or for any other reason.

We want you to enjoy your scent in a timely manner & due to circumstances outside our control (individual country import duties and regulations as well as significant COVID-19 delays), we are unable to ship to the following countries:

• Thailand
• China
• Taiwan
• Spain
• Russia
  
• Uganda

We are very sorry that you have not yet received your order yet and we’re sure it will arrive soon. Please check the tracking number in your confirmation email for more details. The payment policy applies from the date of purchase.

We will refund your return as soon as possible and at the latest within 14 days of receiving your return. We always refund your money to the method of payment (bank account, credit card, PayPal account…) that was used for the order.

The costs of the return differ based on the shipping company and country that you ship it from. Please check with your local post office for the price. Returns in Singapore are free of charge.

1. Maison 21G strongly recommends that every item is returned using registered mail. If the return is not shipped using registered mail, Maison 21G cannot be held liable for missing items.
2. Please note that international return shipments are at the customer's own expense.

You can return your order following the standard procedure. We will be able to re-issue your gift card with the original validity and you can use it for future purchases.

Once we have received your shipment, we will process the return as soon as possible. It takes around two working days to start processing your return. We will send you an email once this is finished.

Simply email us at [email protected] to arrange for a return.

Please make sure to include:

• Your order number
• Your name
• The reason for your return (e.g. I don’t like my mix)

We offer free delivery for orders in Singapore.

We also offer delivery to a range of countries worldwide.

Delivery rates and lead times vary depending on the destination.

Yes. We’d love to help you create your own perfume, which could be based on your perfume, your favourite ingredients or even your personality.

If you're ready to tailor-make your perfume, let's begin your journey at https://shop.maison21g.com/us/quiz.

We highly suggest you take the personality quiz at https://shop.maison21g.com/us/quiz to help guide you in the creation of your own perfume.

At the end of the quiz, there’s at least 2 unique blends that you can choose from, whether you’re looking for your fresh morning scent or a sensual evening perfume.

Yes. Our website can guide you and recommend you a perfume blend based on your favourite perfume: https://shop.maison21g.com/us/create-perfume.

‍If you can’t find what you are looking for, just drop us an email at [email protected] and we can immediately consult our perfume experts to provide recommendations based on your inspiration.

Our Eau de Parfum creations are available in 30ml bottles.

Our Eau de Parfum samples are available in the form of dual crayons which are 2 distinctive ingredients in 2 roll-ons (2 x 5ml).

Our multi-sensorial perfume creation workshops generally take an hour.

Our Love Atelier is a perfume creation workshop that allows you and your partner to create the scents of your love. Couples receive a combination of 3 creations. One for each and a third blend made by both of you.

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We offer a wide array of workshops at our Maison whether you're with your family, your partner, friends or work colleagues.

You may choose the workshop of your choice and book your slots online at https://maison21g.com/sg/perfume-workshop.