Simply ship it back to us. In case of claim within 7 days from the date of delivery, we are happy to offer free returns for full-sized perfume creations (30ml) for our Singapore customers.
For our international customers, we are happy to offer product exchanges or refunds if the product is returned to us. Our return address is Maison 21G, 77 Duxton Road, Singapore, 089536.
Orders must be returned in the original packaging.
Please keep in mind that the items you wish to return need to be sent to us within 7 days following the date of delivery.
Mini solid perfumes (2ml), zamak solid perfumes (4ml) and roll-ons (5ml) are excluded from our exchange policy and we do not offer refunds or exchanges for those products.
Once we receive your returned items, we will issue you a refund or arrange for a replacement.
Please be advised that we do not cover any return costs for orders outside of Singapore.
Once we receive your returned items, we will issue you a refund or arrange for a replacement.
Mini solid perfumes (2ml), zamak solid perfumes (4ml) and roll-ons (5ml) are excluded from our exchange policy and we do not offer refunds or exchanges for those products.
Please include this form with any returns you'll be making: https://forms.gle/iQ8fNiq1h37DrnUj8.